MyFlorist Serves Reston Virginia - Our Privacy
Policies
Guarantee
Sales Tax Information
Order Changes
Substitution Policy
Payment Methods
Privacy Policy
Guarantee
We are committed to your 100% satisfaction on all your floral
and gift purchases. If you are not completely satisfied, please
contact our Customer Service Department at 1-888-255-9500.
Sales Tax Information
Every internet order you place with us will be charged a sales
tax of 5%, applied to the amount of the order. This tax rate is
based upon the rate our shop is obligated to collect, regardless
of the final destination of your order.
Order Changes
Please be advised that we are unable to cancel or change any orders
already delivered or presently on route to delivery.
If you find it necessary to cancel or change delivery dates, times,
or addresses for any other orders, simply call our Customer Service
Department directly at 1-888-255-9500.
We are also unable to accept cancellations or change requests via
e-mail.
Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet
due to the availability of certain flowers in various parts of the
country. Care is taken to maintain the style, theme and color scheme
of the arrangement, using flowers of equal value. Additionally,
the substitution of certain keepsake items may be necessary due
to increased demand, especially during major holidays. In single-flower
arrangements, such as an all rose bouquet, or orchids, we will make
every attempt to match the flower type, but may substitute with
another color.
Payment Methods
We accept the following methods of payment:
Visa
MasterCard
American Express
Discover
Diners Club
Carte Blanc
Corporate Charge Accounts
Privacy Policy/Security
This privacy statement has been created in order to demonstrate
our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site, we need your contact information
including your name, e-mail address and mailing address. We use
your purchase history, contact information and other registration
information to send you information and to otherwise enhance your
shopping experience.
When you visit our website, we also collect some basic information
that does not identify individual users. We use this information
to determine our users demographics and interests, so that we can
better understand and serve our users.
"Cookies"
"Cookies" are small files which store certain information
about your activity on the website and are stored on your computer's
hard drive. Our cookies do not contain any personally identifying
information. We use cookies to let us know that you are a prior
customer, so that you don't have to reenter information you gave
us on your prior visits. Most web browsers automatically accept
cookies, but most allow you to instruct your browser to prevent
the use of cookies. However, if you disable cookies, you will not
be able to use certain features of this website.
Our Use and Disclosure of Your Information
We may send emails to our users announcing special promotions,
changes in our services or other information we believe will be
of interest to our users. If you prefer not to receive email, you
can send us an email with the subject line "no emails"
or reply to our email with the subject line "no emails".
If you send us personal correspondence, such as emails or letters,
or if other users or third parties send us correspondence about
your activities on our site, we may collect such information. We
may use that information and other information that we obtain from
your use of our site to resolve disputes, troubleshoot problems
and enforce our agreement for Terms of Use.
We may share aggregate statistics about our sales, traffic patterns
and related site information with other businesses, but these statistics
will include no personally identifying information.
We may occasionally share customer names and addresses with reputable
vendors. Of course, you can choose not to let us share your personal
information with any other vendors, by sending an email to us with
the subject line "don't share my information".
We cannot ensure that all of your private communications and other
personally identifiable information will never be disclosed in ways
not otherwise described in this Privacy Statement. For example,
we may be required to disclose information to the government or
third parties under certain circumstances, or third parties may
unlawfully intercept or access transmissions or private communications.
We can (and you authorize us to) disclose any information about
you to law enforcement or other government officials as we, in our
sole discretion, believe necessary or appropriate in connection
with an investigation of fraud, intellectual property infringements,
or other activity that may be illegal or may expose us to legal
liability.
Security
This site has security measures in place to protect the loss,
misuse and alteration of the information under our control.
All user credit card information is securely communicated using
secure socket layer (SSL) software, which is the industry standard
and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted
format. Notwithstanding these efforts, we caution you that "perfect
security" does not exist on the Internet.
Linked Sites
If this site contains any links to other websites, we are not
responsible for the privacy practices or the content of such websites.
A Special Note About Children
We do not knowingly solicit data from children, nor do we knowingly
market to children. We require that children under the age of 18
use this service only in conjunction with their parents or guardians.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should
check this page periodically for changes. By using our site, you
consent to the collection and use of your information by us as described
in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.
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